403 247 1441
403 247 1441

Office Policies

INDIVIDUAL & PERSONAL     FAMILY & CHILDREN     COUPLES     SEXUALITY
SPIRITUAL MENTORSHIP & INTUITIVE CONSULTATION

Below are answers to most frequently asked questions. If you have any questions, would like to discuss your concerns with us; or if you would like to make an appointment, we are happy to help

Q: How can I get a hold of a person if my question is not answered on the site?
A: You may email Dr Hedva  OR call us at 403-247-1441, or simply Request an Appointment

BOOKING A COUNSELLING OR MENTORING SESSION

Q: Do you have on-line automated booking?
A: No. Dr Hedva prefers to ensure your needs and her services are a match before booking an appointment. After an initial telephone intake session of about 5-10 minutes, you will be sent our ‘Welcome Package’. We ask that you to fill out and return the Client Questionnaire and office materials before your first appointment.  You will also receive a telephone call, text or an email to discuss scheduling a counselling or training session, or Dr Hedva will offer referrals to another provider who would better address your concerns or suite your needs.

Q:How do I start?
A: The first step is to Request an Appointment. Click  Request an Appointment Or, contact us by phone at 403-247-1441.

IN-PERSON SESSIONS, TELE- SESSIONS AND VIDEO CONFERENCING

Dr Hedva is in the office two days a week, and offers in person, tele-sessions and video conferencing appointments on those days.  Please be patient if it takes a few days to hear back from her.  If this is an emergency please phone the Distress Center: 403.266.4357.

Dr Hedva’s practice provides individual, couple, family and or group counselling services.  Psychospiritual diagnostic evaluations are available upon request–employing: astrology, palmistry, tarot, numerology, and dream work, energy work and inner-work process. She was a Clinical Parapsychologist with JFK University’s Department of Parapsychology. Former Reader’s Digest “Ask the Expert”, Dr Hedva was also front line trainer at the two deadliest disasters of this century and, by invitation in 2007, presented her strategic work at the United Nations in New York.

FEES & RATES WITH DR. BETH HEDVA* (*as of January, 2015)

In-Office /  On-Location / Tele-sessions/ Web-Conferencing
$250.00 /50 min (for children and youth)
$375.00 / 75 min (standard session length for individual adults, couples and families)
$300/hour  prorated for extended sessions 90 minutes or more
$50.00 / 10 min   Phone consultation / email questions billed in 10 min increments. No charge for calls or inquiries that are less than 5 min.

Speaking / Training / Corporate Coaching / Consultation / Group Facilitation
$500.00 / 60 min services (two hour minimum-includes customized handouts and prep)
$2,000 (non profit) – $3500 ½ day (3-4 hour training session)
$2500 (nonprofit) – $5000 full day (6-8 hours including lunch and breaks)
$1500 (nonprofit) – $3500 Keynote or Plenary Address
(25% nonrefundable deposit at time of booking is required to reserve half day and full day session

*On Location Fee / House Calls:
$500.00 (local) – $500.00/ hour plus transportation costs (outside Calgary) to include  GST + travel time / travelling expenses
Business Class Airfare requested for travel over 4 hours in flight.

 

Q: How effective are phone sessions or video-conferencing?
A: Both can be very effective. These venues eliminate many of the obstacles that prevent people from seeking and receiving therapy, such as being in geographically isolated areas, being homebound, and having fear of being seen due to feelings of shame around their problems.

Video conferencing is effective therapy venue for most of the issues that bring people into traditional therapy.  It adds some of the benefits of traditional face-to-face therapy, while using an easier, more convenient access. It can help stay-at-home parents, adolescents who are already comfortable being online and busy executives.

We may use FACETIME, ZOOM, LINE, WHATSAPP platforms.  Each offers end-to-end encrypted message delivery for privacy.

Q: Are Telephone Sessions and Online Therapy covered by my insurance?
A: You will need to check with your individual insurance carrier to find out if they will cover Telephone Sessions and Online Therapy.

CANCELLATION POLICY
If you do not show up for your scheduled therapy appointment, and you have not notified us at least 48 hours in advance (Monday – Friday), you will be required to pay the full cost of the session. Please phone (403) 247-1441 to change or schedule an appointment.
We do not accept email cancellations or email scheduling changes.

PAYMENT POLICY
Full payment is expected upon the date of service each appointment. We accept cheques, cash and money orders, (etransfers may be used for pre-payment only). Third party payments are reimbursed directly to the client.

 

INSURANCE REIMBURSEMENTS & THIRD PARTY PAYMENTS
Insurance coverage varies depending on your insurance provider and/or their contract with you or your place of work. Please check your contract to see who and what is covered before your first appointment. Please check your coverage carefully by asking the following questions:

  • Do I have mental health insurance benefits that cover psychologists?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?

 

PRIVACY AND CONFIDENTIALITY
What clients disclose during the therapy sessions is kept in strict confidence and all information shared in session, (as well as any and all session notes) are considered privileged information and confidential. In addition, Dr. Beth Hedva’s Administrative staff is required to sign a confidentiality agreement, and hold these same standards of privacy.

If a client and a member of Dr. Beth Hedva and Associates agree that it would be helpful to share information about his or her treatment with someone else (e.g., a physician, family member or spiritual advisor), then the client will give written permission to release and/or request information. Download consent forms.

Authorization to Disclose Information Form

Note: To download Adobe Acrobat Reader for free, click here. Return by email to bh@drbethhedva.com and (please write CONFIDENTIAL in the subject line).

Both the practice of psychology and Canadian law protect the PRIVACY of all communications between a client and his or her psychologist. No information is disclosed without prior written permission from the client.

Limits to confidentiality: Licensed psychologists also follow professional ethical guidelines, which include a responsibility to society as well as the client. Psychologists are required, by law, to consider exceptions to the rule in the case of:

  • Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities.
  • If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  • If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety.

NOTE: The Canadian Psychology Code of Ethics states, “Although it is necessary and important to consider responsibility to society in every ethical decision, adherence to this principle must be subject to and guided by Respect for the Dignity of Persons, Responsible Caring and Integrity in Relationships. As per our professional ethical standards are based on four primary principles:

  • Respect for the Dignity of Persons
  • Responsible Caring
  • Integrity in Relationship
  • Responsibility to society

In keeping with good ethical practice for psychologists, Dr Beth Hedva and Associates consult with colleagues for recommendations to enhance clinical practice. In this way, clients benefit from the combined wisdom of a team of helping professionals and colleagues. During clinical consultation clients’ situations, issues and concerns are discussed with colleagues without giving any identifying information, assuring anonymity. At most, initials or first names are used. Consultants are all helping professionals who are bound by ethical codes and professional standards of practice.